Osmotic Pressure and Tonicity

Osmotic pressure and tonicity often are confusing to people. Both are scientific terms pertaining to pressure. Osmotic pressure is the pressure of a solution against a semipermeable membrane to prevent water from flowing inward across the membrane. Tonicity is the measure of this pressure. If the concentration of solutes on both sides of the membrane is equal, then there is no tendency for water to move across the membrane and no osmotic pressure. The solutions are isotonic with respect to each other. Usually, there is a higher concentration of solutes on one side of the membrane than the other. If youre unclear about osmotic pressure and tonicity it might because youre confused about how the difference between diffusion and osmosis. Diffusion Versus Osmosis Diffusion is the movement of particles from a region of higher concentration to one of lower concentration. For example, if you add sugar to water, the sugar will diffuse throughout the water until the concentration of sugar in the water is constant throughout the solution. Another example of diffusion is how the scent of perfume spreads throughout a room. During osmosis, as with diffusion, there is a tendency of particles to seek the same concentration throughout the solution. However, the particles may be too large to cross a semipermeable membrane separating regions of a solution, so water moves across the membrane. If you have a sugar solution on one side of a semipermeable membrane and pure water on the other side of the membrane, there will always be pressure on the water side of the membrane to try to dilute the sugar solution. Does this mean all of the water will flow into the sugar solution? Probably not, because the fluid may be exerting pressure on the membrane, equalizing the pressure. As an example, if you put a cell in fresh water, the water will flow into the cell, causing it to swell. Will all of the water flow into the cell? No. Either the cell will rupture or else it will swell to a point where the pressure exerted on the membrane exceeds the pressure of the water trying to enter the cell. Of course, small ions and molecules may be able to cross a semipermeable membrane, so solutes such as small ions (Na, Cl-) behave much like they would if simple diffusion were occurring. Hypertonicity, Isotonicity, and Hypotonicity The tonicity of solutions with respect to each other may be expressed as hypertonic, isotonic or hypotonic. The effect of different external solute concentrations on red blood cells serves as a good example for a hypertonic, isotonic and hypotonic solution. Hypertonic Solution or Hypertonicity When the osmotic pressure of the solution outside the blood cells higher than the osmotic pressure inside the red blood cells, the solution is hypertonic. The water inside the blood cells exits the cells in an attempt to equalize the osmotic pressure, causing the cells to shrink or create. Isotonic Solution or Isotonicity When the osmotic pressure outside the red blood cells is the same as the pressure inside the cells, the solution is isotonic with respect to the cytoplasm. This is the usual condition of red blood cells in plasma. Hypotonic Solution or Hypotonicity When the solution outside of the red blood cells has a lower osmotic pressure than the cytoplasm of the red blood cells, the solution is hypotonic with respect to the cells. The cells take in water in an attempt to equalize the osmotic pressure, causing them to swell and potentially burst.

Romanticism vs. Realism Essay - 848 Words

The main ideas of the period of Romanticism were largely based on self expression, free will and the ability to act on that will, spontaneity, individualism and the prospect to shape your own life. The thoughts of the realists pertained to more concrete aspects of the here and now and emphasize that the things that matter are unavoidable truths. In the Narrative of the Life of Fredrick Douglass, his ideas of human potential and self exploration towards becoming part of the proclaimed freedoms and opportunities of America precisely sum up the ideas of the Romantic period. These ideas not only closely relate to the slaves of the time that were going through the same injustices of Douglas, but many lower class divisions of society in all of†¦show more content†¦He displayed acts of heroicism and acts of courage. It seems like Hedda and Ivan wallowed in their own despair, not even making the best of there situations, but instead feeling sorry for themselves without displaying the aspect of free will that the Romanic writer emphasized in their characters. In the story, the lady with the Dog, Dmitri has some of the same feelings that Hedda had. He began to feel like he had been talked into marriage at an early age, and complains that his wife looks twice as old as he does. He gets feelings of boredom and is deceptive. Dmitri is very opposite Douglas, but the fact that he is a bit of a ladies man, makes him more of an opportunist than the characters in the other two stories. Dmitri, like Hedda and Ivan seems to pity himself and it is not until the end of the story that he tries to look toward the future. All of the characters display some similarities but the differences in Douglas and the other three are far more drastic. He goes on to gain his freedom, which happened to have been purchased by two British ladies, but the other characters didnt show his heroic enthusiasm. Douglas did not drown himself in his self pity like they all did, and he came of the bad situation that he was in much better than all the rest of them. The comparison of the Narrative of the Life of Fredrick Douglas to the three storiesShow MoreRelatedRomanticism vs Realism2268 Words   |  10 PagesCast of Madame Bovary: A Study of Realism and Romanticism Through the Characters of the Novel Gustave Flaubert is considered one of the most influential novelists of the Realist period. His most famous work, Madame Bovary, earned both heavy criticism and fame for its controversial style and mockery of Romanticism. The novel itself even went to trial, being banned for a while due to immorality (Various, 1). 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The Realism Movement directly challenged Romanticism and the romanticists, because it was more interested in showing how things were, rather than feelings, beauty, and subjectivity that the romantics favored. Many things were gained from the movement, and its effects still stay around today. This is obvious in various works, like Chekhov and Ibsen, and in artwork that is still revered today. The RealismRead MoreRealistic Vs Abstract Art1555 Words   |  7 PagesUniversity of Houston – Downtown Realistic vs Abstract Art Comparison of John Sargent Noble and Jackson Pollock Artworks Michael Crowley Art 1310 Sharon Worley April 17, 2017 In today’s society we feel a constant need for expressing, or venting, our disgust towards the disappointing events happening across the world. 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History Of The Judicial Depart Of The Philippines Free Essays

The Paradigm (from Transmissional to Transactional) Shift of education in the Philippines is the transfer of teaching concepts from the Traditional â€Å"bookish and direct learning approach† Teaching into a 21st Century Teaching focused on developing the learners HOTS (higher order thinking skills). These HOTS is the demonstration of the learners critical thinking ability, and to go beyond the four walls of the classroom by applying their learning into the 7 domains Identified by the Department of Education (DepEd). We will write a custom essay sample on History Of The Judicial Depart Of The Philippines or any similar topic only for you Order Now In the traditional way of teaching, the learners are only developing the lower part of the Domain of Learning, which are identified as LOTS (lower order thinking skills). This is the memorization intensive class, where the learners are forced to memorize a long list of items, in order to be able to answer in the Objective Type quizzes and Exams. Example: Using the LOTS, students would simply answer the question, â€Å"Who is the first astronaut?†,and then a selection of a,b,c,d from which the students will choose from. These is the Mechanical type of learning, where students would simply do the same thing (memorize) and be able to answer the same type of exam or questioning method in a heartbeat without even knowing the deeper part of it or can’t even explain the answer. LOTS (lower order thinking skills) are: Knowledge, Application, Comprehension However, in the HOTS intensive teaching, the students would answer the types of questions like, â€Å"What are the contribution of the Space Program to our present generation?† or â€Å"Compare and Contrast the knowledge and understanding of humans before the space age and during the space age?† These types of questions, enables the learners to think critically and explain his/her answer and to demonstrate actively in a manner that their understanding will show the deep knowledge they have learned in the classroom. HOTS (higher order thinking skills) are: Analysis, Synthesis, Evaluation With all these in mind, the Department of Education realized (at last!) that a Paradigm shift is needed in order to change the system from the  traditional ways into the so called 21st century globally standard teacher. Education experts around the country, including my Mentor and Dean of the College of Education, Dr. June P. Salana, worked tirelessly together with numerous experts nationwide in order to identify the salient points or domains needed in line with the vision of transforming the Filipino Teacher into a globally competitive one. Along with the Commission on Higher education (CHED), Teacher Education Institutes (TEIs), Philippine Regulatory Commission (PRC), Department of Education (DepEd) and the Civil Service Commission (CSC) in partnership with the different academic institution, the National Competency-Based Teacher Standards (NCBTS) was born. Hence, the Curriculum change is the product of many years of development, this is not the idea of the DepEd Secretary or the thousands of teachers around the country. As mentioned by Dr. Isagani Cruz in 2001, this is the People Power Model of Curricular Change, this is the result of the Social Change that happened to the country and the need for education to be the Main Effort in bringing Competitiveness and innovativeness among the people in the 21st century. As Mentioned in the Curriculum Development book by Dr. June P. Salana and Dr. Rolando A. Bernales, the curriculum development of today has shifted fromLearner-Artisan relationship into Employment-Oriented (knowledge based) Curriculum. The latest trend is to Empower the teachers, the front-liners in education, the deliverers of knowledge,and facilitators of learning in the process of developing a curriculum, that would reflect the Competencies, teachers and students alike should possess and reflective of the Social Dimension of education. That learning should not be limited to Fraction or Poem writing but rather adopting it to the real life applications and experiences that the learner may or has experienced. It is very important to note that this is not a Jesli Lapus, Pet project that may or may not go with him after he lives the office, but a result of the societal change, a reflection of what is happening in the society and adopting our curriculum into the 21st century globally competent education. The NCBTS Framework is devided in 7 Domains: 1. Social Regard for Learning (SRFL) 2. Learning Environment (LE) 3. Diversity of Learners (DOL) 4. Curriculum (Curr.) 5. Planning, Assessing Reporting (PAR) 6. Community Linkages (CL) 7. Personal Growth Professional Development (PGPD) According to the Framework â€Å"This will allow teachers to self-assess their own performance against the Competency Standards in order to identify areas of strength as well as areas that need to be developed further in order for them to function more effectively as facilitators of learning.† Domain 1. Social Regard for Learning (SRFL) The SRFL domain focuses on the ideal that teachers serve as positive and powerful role models of the value in the pursuit of different efforts to learn. The teacher’s action, statements, and different types of social interactions with students exemplify this ideal. Domain 2. Learning Environment (LE) This domain focuses on importance of providing a social, psychological and physical environment within which all students, regardless of their individual differences in learning, can engage in the different learning activities and work towards attaining high standards of learning Domain 3. Diversity of Learners (DOL) The DOL domain emphasizes the ideal that teachers can facilitate the learning process even with diverse learners, by recognizing and respecting individual differences and by using knowledge about their differences to design diverse sets of learning activities to ensure that all learners can attain the desired learning goals. Domain 4. Curriculum (Curr.) The curriculum domain refers to all elements of the teaching-learning process that work in convergence to help students understand the curricular goals and objectives, and to attain high standards of learning defined in the curriculum. These elements include the teacher’s knowledge of subject matter and the learning process, teaching-learning approaches and activities, instructional materials and learning resources. Domain 5. Planning, Assessing Reporting (PAR) This domain refers to the alignment of assessment and planning activities. In particular, the PAR focuses on the (1) use of assessment data to plan and revise teaching-learning plans; (2) integration of assessment procedures in the plan and implementation of teaching-learning activities, and (3) reporting of the learners’ actual achievement and behavior. Domain 6. Community Linkages (CL) The LC domain refers to the ideal that classroom activities are meaningfully linked to the experiences and aspirations of the learners in their homes and communities. Thus, this domain focuses on teachers’ efforts directed at strengthening the links between schools and communities to help in the attainment of the curricular goals. Domain 7. Personal Growth Professional Development (PGPD) The PGPD domain emphasizes the ideal that teachers value having a high personal regard for the teaching profession, concern for professional development, and continuous improvement as teachers. How to cite History Of The Judicial Depart Of The Philippines, Papers

Meeting Customer Needs

Question: Describe about the Basic Principles Associated With Good Customer Care? Answer: Basic Principles Associated With Good Customer Care 1. Front line Representatives create impression for the company- Opinions about the company mostly depends on the customer touch points. The front line customer representatives are those who communicates with the customer either face-to-face or on the telephone or connects via e-mails, must be trained in order to achieve a better customer experience and good impression of the company. 2. Employee Satisfaction- A strong positive correlation between employees job satisfaction and the quality of customer service provided by the same employees. If an employee is not satisfied with his job, then he may not get the incentive or motivation to render a high level customer service. This hampers the customer satisfaction arena. Hence it is very important for an employer to ensure employee job satisfaction to fulfill customer satisfaction. 3. Value your Customer- Each employee must ensure that they make an initiative to show the customers that they are valued and not just assume that they already know it. Before disconnecting the call or ending a face-to-face conversation, employees must greet customers with respect and integrity like, have a nice day or good luck for your venture. 4. Balancing the importance of an internal as well as an external customer- sometimes the organization lose focus on the internal customers and place greater importance on the external customers. But it is highly necessary for an employee to emphasize equally on both types of customer. 5. Training Staff to render great customer service- The employee must trained to be responsive, be reliable, not commit words whose fulfillment is in doubt and acquire the ability to mould a customer complaint into a positive dealing effectively. (Deming, 2015) Barriers To A Good Customer Care 1. Non caring work culture- If the company environment is not empowering and the employees do not get that urge to work efficiently then it is hard to ensure that a customer may be satisfied. Thus an unhealthy work culture hinders the path of a good customer care. 2. Bureaucracy- The more the layer in an organization, the more complex is the process of customer care. A customers request may need supervision of few other departments, which meant transferring the customer to several other representative. This makes the procedure complex and not all employees treat the customer at the same stature creating a weak customer care. 3. Unskilled staff- The lack of skill and knowledge of the employee dealing with customers may result in a bad customer care. 4. Poor Accountability- Carelessness of any employee can lead to customer being not satisfied. It becomes difficult to identify the staff who didnt try hard enough to make the customer happy due to poor tracking mechanism that records the handling of customers by each employee. 5. Inefficient system- Customers get disgusted if the system in the company which is responsible for providing information and solution to them works slowly or undergoes too long steps to reach the endpoint. This causes a barrier to good customer care. 6. Customer Value not communicated- If the staff is unaware of valuing his customer, then they must not have the knowledge to treat customers in a proper way causing a fall in the standard of customer care. 7. Lack of Incentive- If the staffs are offered incentive then they may not get the extra urge to render good performance lowering the customer care mark. (Thomas, 2015) Outline Of A Companys Customer Care Policy The major aim of any company is rendering the best possible services to the customers that can b expected. The objective of the company is complete customer satisfaction and in achieving this each company formulates a Customer Care Policy. The company is entitled to be committed to this policy for all kinds of jobs regardless of the size and strength. The policy states: Employees must be honest, fair, polite, reliable and understanding towards the customer. Identifying the needs of the customer and ensure appropriate care at agreed times. Professionalism in attitude and presentation must be maintained by the employees. Being efficient and effective towards customers by keeping them informed about the progress status of their query. Innovation and suggestion of alternative when exact solutions are unavailable within deadlines is the duty of the employee. Employees must be apologetic if things go wrong and take a step to put things in right order. Ensure customer feedback and respond. Customers must be well informed about new and improved services or products available in the line. (Rmltd.co.uk, 2015) Benefits To An Organization Having Customer Service Standards 1. Implementation of standards can help to achieve better performance and satisfying the needs of customers with quality and reliability. 2. Standard helps to gain the confidence of the customers by providing them quality customer service. This confidence leads to increased sale of the products. 3. Relevant standard creates a positive perception and reputation of the organization that catapults it to a long term success. 4. Customer service standard ensures customer loyalty and the scope of repeat business that is the customer loyal to the organization may refer to his friends and family. (CEN European Committee for Standardization, 2013) Example Of Good Practice In Customer Care Dan Hese, CEO, Sprint Nextel who is cited as #1 most improved service company in America gave an exclusive interview to the Forbes. Dan tried to change his business around customers by eliminating 85% of rate plans in order to simplify premium for his customers. And this strategy worked for his company. He has got three things in his customer dashboard- churn (customers who leave), the calls count to customer care and customer satisfaction surveys. Dan Hese had undertaken an old fashioned way to connect to his customers by a letter writing campaign called thank you Thursdays. He made sure that his employees send personalized letters to the customers including notes saying thanks for the association with this organization. Dan thinks that empathy and a drive for excellence can be characterized as an exceptional customer service. Dan concluded the interview with his three agendas down his sleeves. This included great customer service are cost less. He takes an initiative to empower all employees by an elevator speech award, recognizing the non-front line employees. And third he compensates each and every employee of his company who is attached to customer satisfaction. The interview of Dan Hese left a mark on how he mastered the skill to practice good customer care in his organization. (Reiss, 2012) Difference Between Internal And External Customer Internal customers are in the form you friends, family or any relatives who gets service without any money exchange. Internal customers do not have the right to dictate terms within the organization. The behavior of the internal customers can be controlled. The profit and loss of the company affects the internal customers. Internal customers are supposed to communicate with the identified staff or department for the goods and services. Internal customers are an important part of an organization can frame policy and stick to it. They must abide by the rules and their functions are monitored by their supervisors. External customers are those people and businesses who get the service from the organization. External customers have the right to dictate terms. Their behavior cannot be controlled. The profit and loss of the organization does not affect the external customers directly. If the organization culture is not in harmony then external customers may not get affected. The survival of the company is in the hands of the external customer. However, the external customer is not bound to the company. External customer also has the choice to discontinue the services of the company if he feels that it does not meet his needs. (Bindra, 2015) Identify Customer Needs And Expectations A strong relationship can be established between the client and the company by identifying the needs and expectations of the customer. In order to perform this, the company must distinguish between wants and needs. A want signifies the desire to acquire some product. A need is more of necessity. To identify the needs of the customer the first step is to listen to the customer and act according to the Voice of the Customer Data. It is also necessary to understand the functional need of the customer which means the usage of the product must be learnt. Emotional needs be utilized by the employee as the functional needs can be copied by the competitors but emotional benefits tend to be consumer drivers. The employee must keep track of the changing customer needs from time to time. Understanding the customer intensely to help them identify their purchase decision and thereby acquiring the expectation of the product that they are looking for. The ever evolving process in any business is cu stomer expectations. The customer expectation can be identified by directly asking the customer using several customer research techniques. Also by involving the customer into a survey where he can state whether his expectation from the company is met. (Mcorpconsulting.com, 2015) ('Customer Needs and Solutions - Mission, Vision, and Strategies', 2014) Importance Of Meeting And Exceeding Customer Expectations Proper identification of the customer needs and expectation can lead to an enhanced customer service reputation. Meeting or exceeding the expectation can transform the first time customer into loyal clients. The customers reliability is achieved which causes a rise in the sales of the company, as customers feel comfortable to do business with this company. Satisfied customers help in bringing additional business by referrals done by word of mouth. (ESTEPON, 2011) (Gures, Arslan Yucel Tun, 2014) Effectively Dealing With Complaints In Own Area Of Responsibility Customer complaint is an evolving process whether its a large company or a small business. Effectively dealing ways to pacify customers include: Quick think- Immediate reply to a customer complaint is required. Apologize to the customer to show sympathy and calm the situation. Employees must be calm and composed when dealing with his area complaint. Always take an optimistic approach towards the solution making. Depict a genuine concern for a positive outcome. If the complaint is in the respective area then it is effective to own the fault and assure the customer that it is going to be solved soon. Let the customer get the knowhow of his problem and its solving by communicating with him regularly. Understand the reason that caused the problem so it can be avoided in future. Serious complaints which cannot be solved straight away must be handed over to a third party for solution or advice. ('Customer complaints Top Ten', 2000) (Lam Dale, 1999) How To Deal With Difficult Customer Behavior Most of the companies face a tough situation of dealing with a difficult customer. These difficult customers may argue with the staff, confront the competency of the staff, make inappropriate comments. It is necessary for the staff facing a difficult customer to listen patiently to the complaint without reacting, keeping calm and composed behavior. Apologize to the customer on behalf of the company and take the responsibility to render effective solution. The staff should be trained to assess, monitor, ability to defuse situation and negotiate and set a limit. (Estep, 2011) (Dealing with Difficult Customer Behaviour, 2015) Explain The Importance Of Customer Feedback The goal of every organization is ensuring complete customer satisfaction which is achieved through the process of obtaining customer feedback. The benefits of customer feedback include identification and the designing of the market trends based on the ideas and feedback surveys of the customer. Customer feedback is important to ensure the position and reputation of the organization by assessing the customer loyalty. Lastly, the feedback of the customer rotates around the ideas of improvement and changes within the organization for a better customer service. (Suttle, 2015) (Market Smartly | Marketing Consultants Brisbane, 2014) Different Methods Of Collecting Formal And Informal Feedback From Customers There are basically two methods of collecting customer feedback: informal and formal. The informal method considers obtaining feedback by directly talking to the customer and by observing the behavior of the customers. It is a part of day-to-day customer service. Formal method considers scripted discussions with customers in the form of a survey sheet or questionnaire. Formal method also includes acceptance of letters of complaint or praise or make a telephonic survey to gather feedback. (Woods, Hebron Bradley, 2001) How To Interpret Customer Feedback Customer comments must be categorized and each category will eventually fall under certain factors such as speed, accuracy, availability, product enhancement, location, price etc. Reviewing the customer feedbacks is necessary so that the factors fall under the correct category. If customers comment about two or more things, then fragment the comment allocate it under different heads. Sometimes a particular feedback can contain both positive as well as negative comments. Separate sections should be made to analyze both positive and negative aspects to rectify faults. (Simonis, 2010) ('Customer-Feedback Neue Servicemastbe setzen', 2011) How To Improve Customer Satisfaction Treat customers like they are the boss by thanking, appreciating and go out of the way to impress them. Online survey tools and customer satisfaction metrics can help to improve customer satisfaction by measurement. To enhance customer satisfaction it is necessary to establish customer loyalty by remembering birthdays of customers. By setting customer expectation even before its expiry can increase the level of satisfaction. Usage of e-mail is probably the best way to improve customer satisfaction. Focus should be on customer experience also. (Beard, 2013) (DR.K.VANITHA, 2012) Implication Of Data Protection Act The Data Protection Act controls the usage of personal information by organizations, businesses or the government. (Iversen, 2006) Implication of the Act: They must make sure that the information/feedback shared should be: Fairly and lawfully used. Used for specific purposes. Used accurately without modification. Not kept for a unlimited period. Used and handled according to peoples data protection rights. Stored safely. Not transferred to other source. (Government of UK, 2014) References Beard, R. (2013). Increase Customer Satisfaction (9 Strategies).Client Heartbeat. Retrieved from https://blog.clientheartbeat.com/increase-customer-satisfaction/ Bindra, V. (2015).Double Your Growth Through Excellent Customer Service. Published by Diamond Pocket Books Pvt Ltd. CEN European Committee for Standardization,. (2013).Standards and your business. CEN European Committee for Standardization CENELEC European Committee for Electrotechnical Standardization. Customer complaints Top Ten. (2000).Work Study,49(7). doi:10.1108/ws.2000.07949gaf.005 Customer Needs and Solutions - Mission, Vision, and Strategies. (2014).Customer Needs And Solutions,1(1), 1-4. doi:10.1007/s40547-014-0008-x Customer-Feedback Neue Servicemastbe setzen. (2011).ZWR - Das Deutsche Zahnrzteblatt,120(07/08), 398-398. doi:10.1055/s-0031-1286573 Dealing with Difficult Customer Behaviour. (2015) (1st ed.). Retrieved from https://www.davcorp.com.au/wpdata/files/43.pdf Deming, V. (2015). 5 Principles of Customer Care.IMPACT BLOG. Retrieved from https://www.impactlearning.com/5-principles-of-customer-care/ DR.K.VANITHA, D. (2012). Customer Relationship Management on Customer Satisfaction.IJSR,3(4), 1-3. doi:10.15373/22778179/apr2014/240 Estep, M. (2011).Five Ways to Diffuse an Angry Customer.Unitiv.com. Retrieved 6 February 2015, from https://www.unitiv.com/intelligent-help-desk-blog/bid/64923/five-ways-to-diffuse-an-angry-customer ESTEPON, M. (2011). The Importance of Meeting Customer Expectations (And How to Meet Them!).Intelligent Help Desk Blog. Retrieved from https://www.unitiv.com/intelligent-help-desk-blog/bid/80165/The-Importance-of-Meeting-Customer-Expectations-And-How-to-Meet-Them Government of UK,. (2014).Data protection. UK: Government of UK. Gures, N., Arslan, S., Yucel Tun, S. (2014). Customer Expectation, Satisfaction and Loyalty Relationship in Turkish Airline Industry.IJMS,6(1). doi:10.5539/ijms.v6n1p66 Iversen, A. (2006). Consent, confidentiality, and the Data Protection Act.BMJ,332(7534), 165-169. doi:10.1136/bmj.332.7534.165 Lam, N., Dale, B. (1999). Customer complaints handling system: Key issues and concerns.Total Quality Management,10(6), 843-851. doi:10.1080/0954412997253 Market Smartly | Marketing Consultants Brisbane,. (2014).Customer Feedback and Surveys. Retrieved 6 February 2015, from https://www.marketsmartly.com/customer-relationship-management/customer-feedback-and-surveys/ Mcorpconsulting.com,. (2015).Identify Needs and Expectations | MCorp Consulting. Retrieved 6 February 2015, from https://mcorpconsulting.com/customer-experience/how-to/identify-needs-expectations/ Reiss, R. (2012). Top CEOs Share Their Best Practices For Exceptional Customer Service.Forbes. Retrieved from https://www.forbes.com/sites/robertreiss/2012/07/09/best-practices-in-exceptional-customer-service-top-ceos-share-insights-including-handwritten-letters/2/ Rmltd.co.uk,. (2015).Customer Care Policy. Retrieved 6 February 2015, from https://www.rmltd.co.uk/library/assets/Customer%20Care%20Policy.pdf Simonis, J. (2010). 5 Simple Steps to Analyzing Customer Feedback.Web Surveys. Retrieved from https://survey.cvent.com/blog/tips-for-collecting-feedback/5-simple-steps-to-analyzing-customer-feedback Suttle, R. (2015). The Importance of Customer Feedback.Houston Chronicles. Retrieved from https://smallbusiness.chron.com/importance-customer-feedback-2089.html Teaching and Learning Programme. (2015) (1st ed.). Retrieved from https://tlp.excellencegateway.org.uk/tlp/xcurricula/cc/assets/documents/cc_principles_customercare.pdf Thomas, M. (2015).8 Barriers to Outstanding Customer Service | Entre-Propel.com.Entre-propel.com. Retrieved 6 February 2015, from https://www.entre-propel.com/customer-service/8-barriers-to-outstanding-customer-service/ Woods, A., Hebron, L., Bradley, S. (2001).Customer service. Oxford: Heinemann.

Winds Essays - Wind, Atmospheric Dynamics, Trade Winds,

Winds Michael Zakrzewski March 31, 1999 Mr. Oshogobor G001 Earth Science Report: Winds There are two general types of winds, local winds and global winds. Local winds blow from any direction and usually cover short distances. Global winds blow from a specific direction and almost always cover longer distances than local winds. Both local winds and global winds are caused by differences in air pressure due to unequal heating of the atmosphere. During the day, the air over a land area is often warmer than the air over a nearby lake or sea. The air is warmer because the land heats up faster than the water. As the warm air over the land rises, the cooler air over the sea moves inland to tale its place. This flow of air from the sea to the land is called a sea breeze. During the night, the land cools off faster than the water. The air over the sea is now warmer than the air over the land. This warm air over the sea rises. The cooler air over the land moves to replace the rising warm air over the sea. A flow of air from the land to the sea is called a land breeze. A land breeze is also called an off-shore breeze. The name of a wind tells you from which direction the wind is blowing. A land breeze blows from the land to the sea. A sea breeze blows from the sea to the land. Most local winds that we are familiar with are named according to the direction from which they are blowing. A major land and sea breeze is called a monsoon. A monsoon is a seasonal wind. During part of the year, a monsoon blows from the land to the ocean. During the rest of the year, it blows from ocean to the land. When a monsoon blows from the ocean to the land, it brings in warm, moist air. This results in a rainy season with warm temperatures and huge amounts of rain. The rainy season is important to many because it provides the water needed for farming. Monsoon winds are very common in Asia. Unequal heating of the Earth's surface also forms large global wind systems. In areas near the equator the sun is almost directly overhead for most of the year. The direct rays of the sun heat the Earth's surface. The polar regions receive slanting rays from the sun. The slanting rays do not heat the Earth's surface as rapidly as the direct rays do. So temperatures near the poles are lower than those near the equator. At the equator, the warm air rises and moves toward the poles. At the poles, the cooler air sinks and moves toward the equator. This movement produces a global pattern of air circulation. Global winds do not move directly from north to south or from south to north. Because the Earth rotates, or spins on its axis, from west to east, the paths of the winds shift in relation to the Earth's surface. All winds in the Northern Hemisphere curve to the right as thy move. In the Southern Hemisphere, winds curve to the left. This shift in wind direction is called Coriolis effect. The Coriolis effect is the apparent shift in the path of any fluid or object moving above the surface of the Earth due to the rotation of the Earth. At any particular time or place local conditions may influence and change the wind pattern. At the Equator surface winds are quite calm. These winds are called the doldrums. A belt of air around the equator receives much of the sun's radiant energy. The warm rising air produces a low pressure area that extends many kilometers north and south of the Equator. Cooler high pressure air would normaly flow into such an area creating winds. But the cooler air is warmed so rapidly near the Equator that the winds which form cannot move into the low pressure area. As a result any winds that do not form are weak. About 30 degrees north and south of the equator the warm air rising from the equator cools and begins to sink. Here, the sky is usually clear. There are few

Financial Education Essay

Financial Education Essay Financial Education Essay Annotated Bibliography Classon, G. S. (1988). The Richest Man of Babylon pg. 34-52. New York, New American Library In this section of the book the author is discussing the seven cures for a lean purse. These were the seven cures that caused Babylon to be one the richest cities in the world at the time. Kiyosaki, R. (2008). Increasing your financial IQ.pg 17, 19, 28, 177: Grand Central Publishing In pages 17-28 the author talks about how many people hope the government will solve their financial problems, then he goes into the five financial IQ’s which are making your money, protecting your money, budgeting your money, leveraging your money, and improving your financial IQ. On page 28 he explains the cash flow quadrant which is the four different types of people in business. Later in the book on pg. 177 he explains how financial advisors are giving out advice to people when they are not financially educated themselves. Kiyosaki, R. O. (2011). Unfair Advantage.pg. 29, 41: Plata Publishing, LLC. In page 29 he talks the popular dogma that we have been telling our kids since they were young. The author then says this advice is out dated and is not a good mindset to have in the information age. Times are changing and what we are outing in our children’s heads needs to be changing with the times as well. On page 31 he explains the five main components of financial education and why they are so important to know before leaving school. On page 41 the author talks about having a high financial IQ allows us to have the ability to realize that normal financial advice is bad advice. Kiyosaki, R. O., & Trump, D. (2006). We Want You to be Rich pg. 230, 246. : Simon & Schuster Audio On page 230 Robert Kiyosaki talks about why most people are taught to work for money when people should be learning how to have money work for them. he talks about how our school system teaches students that making mistakes is wrong but fails to teach us the value of learning from mistakes in life. On page 246 Donald Trump talks about how financial education should be a life long skill that can’t be neglected. Kiyosaki, R. (2012). Who Took My Money pg. 50. : Plata Publishing, LLC. In this book on page 50 Robert Kiyosaki talks about how his banker has never asked him for his report card, instead he asked to see his financial statement. This is the reason why knowing how to read a financial statement is important and essential in life. Aaron Sydow (interview) â€Å"Knowledge is not power, it’s only potential power. It becomes power when backed by definite plans of action, backed by desire and faith mixed with emotions.† â€Å"Our school system is not preparing our kids for real world situations when it comes to handling money.† â€Å"Our children are going to suffer in the future once they leave school. I barely knew how to properly balance a checkbook when I left school, much less know anything about how important credit is in today’s world.† â€Å"Our school system needs to start teaching basic principles about money, credit, assets, and liabilities before leaving high school.† Theses were some of the quotes Aaron shared with me during our interview. He noticed a difference in his life because of the lack of his financial education when he left high school, so when he came across this information he realized how important it was and wished he would have learned it at a younger age. Financial Literacy Facts. (2011). Retrieved from https://moneyu.com/financial-literacy-facts This website shows many statistics on how financial education is lacking in the

Family Essay Example | Topics and Well Written Essays - 500 words

Family - Essay Example Thus, in the most basic terms, contemporary sociology should address functionalism in its relation to norms, customs, rites and traditions people possess to keep up a proper lifestyles in their communities so as to deliver them to youngsters. It is vital to note that family, as one of the main institutions of the society, promotes growth of the society itself. One should keep it in mind that such a growth refers to all spheres of life, not merely biological propagation. To say more, each family equally deserves appreciation on the part of the society, but not just blame as in the case with the teenage parenting. This is why living in a modern multinational society requires that individuals are likely to keep a friendly intentions and inclinations to neighbors of different decent or identity (Mitchell, 2008). Functionalism seeks to gain social equilibrium through a good functioning of the main social units, such as customs, traditions, and ability to bring awareness of the problem and make efforts to sort it out in the long and in the short run. Families and teenage parents should not be disintegrated in close accordance with the functional approach. Family is seen by many functionalists as a uniting force leading toward normal life on the whole.